Returns

Straightforward returns for Mazea Jewellery customers in South Africa.

Change of mind

Request a return within 7 days of delivery for unused items in original packaging. Email us first — do not post items back until we approve the return.

Faulty or wrong item

Tell us within 7 days with photos and your order number. We will arrange a replacement, credit, or refund as appropriate.

Not returnable

• Worn, damaged, or altered pieces
• Earrings (hygiene), unless faulty
• Items marked final sale

Refunds

Approved refunds go back to your original payment method within 5–10 business days after inspection. Change-of-mind return shipping is usually the customer’s cost; original outbound shipping is non-refundable unless we erred.

Contact

mazeajewellery@gmail.com · The full Refund policy is also linked at checkout for legal clarity.