Mazea Jewellery — Returns & Refunds (South Africa)
Last updated: 15 October 2026
We want you to love your piece. This policy explains how returns and refunds work for Mazea Jewellery orders paid in ZAR.
Change-of-mind returns
• You may request a return within 7 days of delivery for unused items in original condition and packaging.
• Email mazeajewellery@gmail.com with your order number and reason before sending anything back.
• Once approved, we will share the return address and instructions.
What we cannot accept
• Items that have been worn, damaged, altered, or are missing parts.
• Earrings returned for hygiene reasons (unless faulty — see below).
• Sale or final-sale items marked as non-returnable at purchase.
Faulty or incorrect items
If your item arrives faulty, damaged, or not as described, contact us within 7 days of delivery with photos and your order number. We will arrange a replacement, store credit, or refund as appropriate under the Consumer Protection Act where it applies.
Refunds
• Approved refunds are processed to the original payment method within 5–10 business days after we receive and inspect the returned item.
• Original shipping fees are non-refundable for change-of-mind returns unless we made an error.
• Return shipping for change-of-mind returns is the customer’s responsibility unless otherwise agreed.
Exchanges
Size or style exchanges depend on stock. Ask us when you request a return — we will confirm what is available.
Contact
Returns questions: mazeajewellery@gmail.com · Clovelly Road, Witbank, Mpumalanga, 1035, South Africa.